Terms of Service

1. Acceptance of Terms

Welcome to Lifestream Dynamics ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and any related applications or platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Services after posting of revised Terms constitutes acceptance of such changes.

2. Description of Services

Lifestream Dynamics provides premium remote IT consultancy services across three tiers:

2.1 Personal Services ($75-175/hour)

• Home user desktop support and troubleshooting
• Software installation and configuration
• Data backup and recovery assistance
• Technology consultation and training

2.2 Small Business Solutions ($125-275/hour)

• Web development and maintenance
• Payment system integration
• Business process automation
• IT infrastructure support
• Cybersecurity assessments

2.3 Enterprise Solutions ($200-400/hour)

• Architecture consulting and planning
• DevOps implementation and optimization
• Team training and knowledge transfer
• AI integration and automation
• Scalability and performance optimization

3. Service Delivery and Customer Lifecycle

Our service delivery follows an 8-stage customer lifecycle:

1. Request Quote: Customer submits project requirements through our platform
2. Quote Estimated: We provide detailed quote within agreed timeframe
3. Quote Accepted: Customer accepts quote terms and pricing
4. Appointment Scheduled: 15-minute consultation scheduled via integrated calendar
5. Invoice Generated: Formal invoice created with payment terms
6. Deposit Paid: Required deposit (typically 50%) paid before work begins
7. Work Begins: Project execution according to agreed timeline
8. Project Completion: Final deliverables provided and final payment processed

4. Service Level Commitments

4.1 Response Times

• Standard: 48-hour response time (no surcharge)
• Priority: 24-hour response time (+25% surcharge)
• Emergency: 4-hour response time (+50% surcharge)

4.2 Availability

• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
• Emergency support available 24/7 for critical issues
• Scheduled maintenance will be communicated in advance

4.3 Quality Standards

• All work performed by certified professionals
• Industry best practices and security standards followed
• Documentation provided for all completed work
• Post-implementation support included for agreed period

5. Payment Terms and Conditions

5.1 Pricing and Fees

• All prices are in Canadian Dollars (CAD) unless otherwise specified
• Hourly rates vary by service tier and complexity
• Fixed-price projects require detailed scope agreement
• Travel time and expenses may apply for on-site work

5.2 Payment Methods

• Credit card payments via Stripe (Visa, MasterCard, American Express)
• Interac e-Transfer for Canadian customers
• Cash payments for local, small projects

5.3 Payment Schedule

• Deposit required before work begins (typically 50% of project value)
• Hourly work billed weekly or upon completion
• Final payment due within 30 days of project completion
• Late payment fees may apply (1.5% per month)

5.4 Refunds and Disputes

• Deposits are refundable if we cannot deliver services as agreed
• Partial refunds available for undelivered work portions
• Dispute resolution through direct communication preferred
• Refund requests must be submitted within 30 days

6. User Responsibilities and Conduct

6.1 Account Security

• Maintain confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Provide accurate and up-to-date information
• Comply with our security requirements and recommendations

6.2 Cooperation Requirements

• Provide necessary access to systems and information
• Respond promptly to requests for clarification
• Participate in scheduled meetings and consultations
• Review and approve deliverables in timely manner

6.3 Prohibited Activities

• Requesting illegal or unethical services
• Attempting to reverse engineer our proprietary solutions
• Sharing access credentials with unauthorized parties
• Interfering with our systems or other customers' services

7. Remote Support and Access

7.1 Remote Access Tools

We may use the following tools for remote support:

• TeamViewer for comprehensive remote desktop access
• Chrome Remote Desktop for lightweight support
• Microsoft Remote Desktop Protocol (RDP)
• Secure VPN connections when required

7.2 Session Management

• All remote sessions require your explicit consent
• Sessions may be recorded for quality and training purposes
• You maintain the right to terminate sessions at any time
• Access credentials are temporary and session-specific

7.3 Security Protocols

• End-to-end encryption for all remote connections
• Multi-factor authentication where supported
• Regular security assessments of remote tools
• Immediate revocation of access upon session completion

8. Intellectual Property Rights

8.1 Our Intellectual Property

• We retain ownership of our methodologies, frameworks, and tools
• Our website content, documentation, and materials are protected
• Client may not reproduce or distribute our proprietary content
• Training materials and knowledge base remain our property

8.2 Client Intellectual Property

• You retain ownership of your data, systems, and business processes
• We respect your confidential and proprietary information
• Custom solutions developed for you become your property upon payment
• We require appropriate licenses to perform contracted work

8.3 Third-Party Software

• You are responsible for licensing third-party software
• We may recommend solutions but do not provide licenses
• Compliance with software terms is your responsibility
• We provide guidance on licensing requirements

9. Confidentiality and Data Protection

9.1 Mutual Confidentiality

• Both parties agree to protect confidential information
• Confidentiality obligations survive termination of services
• Exceptions include publicly available information and legal requirements
• Non-disclosure agreements may be required for sensitive projects

9.2 Data Security

• We implement industry-standard security measures
• Data encryption in transit and at rest
• Regular security assessments and updates
• Incident response procedures in place

9.3 Data Retention

• Project data retained for 7 years unless otherwise specified
• Backup data securely destroyed after retention period
• Customer may request data deletion subject to legal requirements
• Documentation provided for regulatory compliance

10. Limitation of Liability

10.1 Service Limitations

Our services are provided "as is" and "as available." While we strive for excellence, we cannot guarantee:

• Uninterrupted or error-free service delivery
• Compatibility with all systems and software
• Achievement of specific performance benchmarks
• Protection against all security threats

10.2 Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim, up to a maximum of $50,000 CAD.

10.3 Exclusions

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Third-party actions or software failures
• Force majeure events beyond our control

11. Indemnification

You agree to indemnify and hold harmless Lifestream Dynamics, its employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms or applicable laws
• Your misuse of our services or recommendations
• Claims that your content infringes third-party rights
• Unauthorized access to your systems by third parties

12. Termination

12.1 Termination by Client

• You may terminate services with 30 days' written notice
• Payment required for all work completed to termination date
• Refunds available for unperformed work as per our refund policy
• Data will be returned or securely destroyed as requested

12.2 Termination by Company

We may terminate services immediately if:

• You breach these Terms or fail to pay amounts due
• You engage in prohibited activities or illegal conduct
• We determine that continuing services poses security risks
• Required by law or regulatory authorities

12.3 Effect of Termination

• All access to our systems and services will cease
• Outstanding payments become immediately due
• Confidentiality obligations remain in effect
• Data retention follows our standard policies

13. Dispute Resolution

13.1 Informal Resolution

We encourage direct communication to resolve any disputes. Please contact us first to discuss concerns and work toward a mutually acceptable solution.

13.2 Formal Mediation

If informal resolution fails, disputes will be submitted to binding mediation under the rules of the ADR Institute of Canada, conducted in Toronto, Ontario.

13.3 Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any legal proceedings will be conducted in the courts of Toronto, Ontario.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and Lifestream Dynamics.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

14.4 Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or network outages.

15. Contact Information

For questions about these Terms or our services, please contact us: