Privacy Policy

1. Introduction

Lifestream Dynamics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Request a quote or consultation
• Schedule an appointment
• Create an account
• Make a payment
• Contact us for support

This information may include:

• Name and contact information (email, phone, address)
• Company information and job title
• Project details and service requirements
• Payment information (processed securely through third-party providers)
• Communication preferences
• Technical specifications and system information

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Session recordings during remote support (with your consent)

2.3 Communication Data

We retain records of:

• Email correspondence and support tickets
• Phone call logs and recordings (where legally permitted)
• Chat messages and consultation notes
• Project documentation and deliverables

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing IT consulting and support services
• Managing projects and tracking progress
• Scheduling appointments and consultations
• Processing payments and generating invoices
• Delivering project deliverables and documentation

3.2 Communication

• Responding to inquiries and support requests
• Sending appointment reminders and project updates
• Providing service notifications and important announcements
• Sharing relevant technical information and recommendations

3.3 Business Operations

• Improving our services and website functionality
• Conducting business analysis and reporting
• Ensuring compliance with legal obligations
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, Interac e-Transfer)
• Calendar and scheduling services (Google Calendar)
• Email communications (Resend, Google Workspace)
• Video conferencing (Google Meet, Zoom, Microsoft Teams)
• Cloud hosting and data storage
• Analytics and website optimization

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Typically, we retain customer data for 7 years after the completion of services, unless longer retention is required by law or you request earlier deletion.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your account settings

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account sessions
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

13. Compliance and Certifications

We are committed to maintaining compliance with applicable privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Provincial privacy legislation where applicable